Our Conditions of Hire


ACCOUNT HOLDERS

All accounts are billed at the end of each calendar month. Payment should be made within 14 days, unless otherwise agreed. If paying by direct payment a remittance advice stating Invoice number should be sent to Goldstar Chauffeur Drive

CREDIT CARD PAYMENTS

All credit card payments are subject to a 3% Bank charge. (AmEx 3.2%) Debit cards are not subject to this charge.

CONFIRMATIONS

All bookings are given a unique reservation number and are emailed to the client. We would ask you to check the details on this confirmation for accuracy. Please refer to your reservation number for any alterations or cancellations.

HIRE PRICE
The hire price is guaranteed to remain the same as quoted at the time of reservation so long as no alteration has been made to the itinerary after the reservation has been made. Any alterations made to the journey itinerary after the reservation has been made will be charged accordingly.

PRICES
Quotations are based on the duties outlined by clients and our estimated time to leave from our base to complete the services and return to base. Extra journeys or duties requested by clients on the day, where possible, will be charged at the hourly rate.

WAITING TIME
The first 30 minutes of waiting time is included in the hire price. Thereafter, waiting time will be charged at our basic hourly rate based on our current tariff at the time of journey.

COSTS
Any costs incurred on the journey (including parking, Tunnel and toll costs) will be charged at cost. If parking tickets are issued to our drivers/vehicles as a result of passenger instructions then the client named on the booking will incur additional costs to cover these.

AMENDMENTS TO BOOKINGS
Please ensure when booking that accurate details are provided. Any subsequent changes after your confirmation has been issued please refer to your reservation number.

 

CANCELLATIONS

Wedding Cars

Must be cancelled 7 days prior to Wedding. If less there will be a full charge.

Chauffeur Cars

If less than 24 hours’ notice is given there will be a full charge. A cancellation invoice will be supplied. Should you wish to cancel your confirmed booking, the person who made the booking must advise Goldstar Chauffeur Drive.

Coaches

If less than 24 hours notice is given there will be a full charge. A cancellation invoice will be supplied. Should you wish to cancel your confirmed booking, the person who made the booking must advise Goldstar Chauffeur Drive.

AIRPORT TRANSFERS – NON ARRIVAL

If the client fails to arrive at his/her collection point then No Refund will be issued

Tours – Touring Coaches, Cars and/or MPVs

If less than 7 days’ notice is given there will be a full charge. A cancellation invoice will be supplied. Should you wish to cancel your confirmed booking, the person who made the booking must advise Goldstar Chauffeur Drive.

 

DELAYS

Goldstar Chauffeur Drive will monitor the flight progress based on information available. The chauffeur shall amend his arrival or departure time accordingly. If however the flight arrival or departure time is amended due to delays following the chauffeur’s arrival at the airport, then additional waiting time will be charged at our hourly rate. If, as a result of extreme delays the chauffeur is required to return to the airport in order to collect the client, then this will be charged. Goldstar Chauffeur Drive is obliged to carry out other pre-booked reservations, and cannot cause delays and inconvenience to other clients as a result of flight delays. To ensure that a vehicle is available for your late arrival or departure please inform our office as soon as you are aware of any delay to your arrival or departure time.

INSURANCE
The vehicles/drivers of Goldstar Chauffeur Drive are fully insured including Public Liability Insurance.

ROUTE
The route taken is at the driver’s discretion. The driver will take the best possible route and in the event of heavy traffic congestion, he/she will amend the route if necessary and endeavour to deliver passengers to their destination on time. Goldstar Chauffeur Drive do not accept responsibility for any delays, missed appointments or travel arrangements. Always allow plenty of time for your journey.

CHILDREN
Goldstar Chauffeur Drive will provide child seats for our vehicles. If a child seat is required for your journey it must be requested at the time of booking. It must be checked by the parent/carer of the child and fitted correctly. The parent/carer is responsible for the safety of the child at all times.

SMOKING
Goldstar Chauffeur Drive operate a strict No Smoking policy in all our vehicles.

DOGs
Guide dogs are allowed in our vehicles but must be declared at the time of reservation.

WHEELCHAIR VEHICLES

Goldstar Chauffeur Drive provides wheelchair accessible vehicles but not all models are available so please give as much notice as possible.

RESPONSIBILITY
Goldstar Chauffeur Drive do not accept responsibility for the following: delays due to adverse weather conditions; theft or damage of any item belonging to any of the passengers travelling in our vehicles unless caused by a member of our staff; delays caused by road traffic accidents; other traffic conditions or acts of God; any passenger leaving possessions or items in the vehicle does so at their own risk.

DAMAGE
If any of our vehicles are damaged or soiled as a result of passengers’ actions, we will charge the client fully for the amount to rectify the vehicle and for time lost whilst the vehicle was taken out of the fleet.

GRATUITIES
Gratuities are at the client’s discretion and are not included in the price. If the client wishes to make a gratuity payment, he/she may request this be charged at their discretion.

Goldstar Chauffeur Drive wishes you a pleasant journey and thank you for taking time to read our conditions of hire.